Welcome to Unipak UK’s official FAQ portal. Our commitment to excellence is built on decades of heritage in corrugated packaging, combined with modern sustainability principles to serve UK businesses with integrity and performance. Unipak UK is the UK arm of Unipak Ambalaj—a globally recognised packaging leader with over 20 years of success in delivering innovative cardboard solutions.

This FAQ has been assembled to address the most pressing inquiries from clients, partners, and logistics stakeholders. Whether your organisation is exploring eco-conscious packaging options or optimising fulfilment operations, you will find reliable, transparent answers here.

We maintain our tradition of quality by offering 100% recycled, FSC‑certified cardboard packaging, entirely free from plastic, capable of supporting a broad spectrum of industries—from e‑commerce and retail to heavy-duty B2B logistics.

For questions beyond the scope of these entries, our customer service team is available to provide personalised or technical guidance—upholding the kind of attentive, professional support that Unipak UK is known for.

What shipping service do you use?

Unipak UK partners with DHL for parcel deliveries and Bow Transport for palletised consignments. This dual‑channel logistics strategy ensures reliable, cost-effective, and timely delivery of both standard and bulk packaging orders across the United Kingdom.

How can I track my delivery?

Once your order has been dispatched, Unipak UK will send you a tracking number via email, typically within 24–48 hours of dispatch. To view live delivery updates, you can:

Enter this tracking number on the courier’s site, depending on the service used.

Do you offer local collection?

At present, Unipak UK does not offer a local collection service from our Nottinghamshire facility.

To ensure consistent service levels and operational efficiency, all orders are dispatched via our trusted courier network, with fast delivery available throughout the UK and mainland Europe. This approach allows us to maintain full traceability, packaging integrity, and streamlined order processing.

How can I determine the correct box for my product?

We provide a box‑calculator tool and expert guidance to ensure accurate dimensioning and material selection. Our team uses best‑practice assessment and quality assurance protocols to align packaging with client specifications.

What sustainability practices do you follow?

Sustainability is core to our mission. We utilise recyclable corrugated materials and eco‑friendly design principles, delivering products that support circular economy goals while maintaining durability and reliability.

What account services/support do you offer for business clients?

Trade account facilities are available for recurring clients. Our process includes tailored solutions, order management, quality validation, and ongoing consultation to support your long‑term packaging strategy.